Experian Consumer Services Faces A $650,000 Fine For Sending Spam Emails


The Federal Trade Commission (FTC) has fined Experian Consumer Services (ECS) $650,000 for allegedly sending unsolicited emails to its clients without providing them with an opt-out option.

According to an August 14 news release, the FTC stated in its complaint that ECS violated the CAN-SPAM Act.

The proposed order forces ECS to pay the cost and prohibits them from sending marketing emails that do not include an opt-out choice; however, the proposed order must first be authorized by a federal court.

According to ECS, in addition to making the changes requested by the Federal Trade Commission, “consistent with our goal to ensure consumers have clear and relevant information, we also have launched a new Email Preferences Center, found at the bottom of every marketing email communication, that goes further.”

The company continued, “By giving our customers account updates and information, we are enabling them to take control of their financial lives, protect their identity, and enhance their financial health.”

According to the press release, ECS (also known as ConsumerInfo.com, Inc.) sent spam emails to people who had registered accounts with the business in order to manage their Experian credit reports, according to the complaint submitted by the Department of Justice on behalf of the FTC.