The Federal Trade Commission (FTC) and the state of Florida have both filed lawsuits against Chargebacks911.
The complaint claims that the business used unfair tactics on behalf of its clients against consumers who questioned credit card charges, according to a press release published by the FTC on Wednesday (April 12).
“Chargebacks911 helped scammers stay in business and defeated chargeback attempts by consumers hit with fraudulent charges,” stated Samuel Levine, director of the FTC’s Bureau of Consumer Protection. “The FTC will continue to take aggressive actions against those who undermine consumers’ ability to exercise their rights.”
According to the lawsuit filed in federal court, Chargebacks911 emailed credit card companies false screenshots purporting to demonstrate that clients had approved charges they later questioned. According to the lawsuit, in other cases, the screenshots had been modified or showed websites that were different from the ones on which the buyer completed the transaction.
“These practices are likely to have resulted in consumers being denied chargebacks that otherwise should have been approved,” according to the lawsuit.