Healthcare labor shortages are a particularly difficult issue that requires an immediate response.
Healthcare practices, which are still seen as being behind in the digital transformation, are addressing some of their staffing concerns by utilizing automation and digital payment solutions at crucial stages, such as when discussing treatment and payment upfront.
According to Elmahdi Erraji, head of product development at J.P. Morgan business InstaMed, “payments dialogues start too late in the healthcare sector compared to other industries.”
Erraji noted that consumers are still confused by healthcare’s reliance on paper-based procedures, adding that “labor shortages only make the problem worse.” However, “when you engage patients digitally, early and often throughout the life cycle of the healthcare visit, it increases the patient’s likelihood of paying and reduces the burden on the administrative staff,” Erraji said.
According to him, for InstaMed, this entails offering user involvement “that seeks to maximize the consumer experience.” “You achieve this by offering a variety of communication channels that guide and educate consumers all the way through their payment experience.”
Through reducing the use of paper statements, expediting information interchange between healthcare professionals and patients, and enabling practical payment choices that lighten everyone’s workloads, a digital-first strategy addresses some of the problems of inefficiencies and staff shortages.
“We are able to remove obstacles that might otherwise have resulted in a phone call or an in-person visit to the provider’s office by meeting the patients where they are and providing them convenience and choice,” he added. “I believe that an organization may run more effectively in general the more digital financial contact points it can provide its patients.”
Through reducing the use of paper statements, expediting information interchange between healthcare professionals and patients, and enabling practical payment choices that lighten everyone’s workloads, a digital-first strategy addresses some of the problems of inefficiencies and staff shortages.
“We are able to remove obstacles that might otherwise have resulted in a phone call or an in-person visit to the provider’s office by meeting the patients where they are and providing them convenience and choice,” he added. “I believe that an organization may run more effectively, in general, the more digital financial contact points it can provide its patients.”
