Even the most technologically savvy clients may still receive an explanation of benefits (EOB) letter in addition to actual medical treatment invoices. But, there is light at the end of the tunnel in the form of a gadget screen.
Consumers and providers are still very committed to the dominance of paper in healthcare billing and payments three years after telemedicine became extensively utilized. Key players are still working to alter people’s perceptions of how healthcare is paid for.
In an interview, Jeff Lin, president of J.P. Morgan company InstaMed and global co-head of healthcare payments, said: “I think the last impression is the enduring one.”
An explanation of benefits (EOB) letter is nevertheless likely to be sent to even the most tech-savvy patients in between actual medical care invoices. There is a device screen at the end of the tunnel, though that will remain with us for a long.
Consumers and healthcare professionals still overwhelmingly prefer paper-based billing and payment systems three years after telemedicine began extensively employed. Key players are still working to alter how the public views the way healthcare is paid for.
“I think the last impression is the permanent one,” said Jeff Lin, president of InstaMed, a J.P. Morgan company, and global co-head of healthcare payments at J.P. Morgan, in an interview.